Returns Policy

At The Kabin, we want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 30 days of receipt for a refund or exchange, provided it is unused, in its original packaging, and accompanied by proof of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. For further assistance, contact our customer service team and we’ll be happy to guide you through the process.

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item bbhp moulds will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.